Contact the visitlondon.com team

visitlondon.com is owned and run by London & Partners.

Welcome to the contact page for visitlondon.com. Below are quick links to our most regularly asked questions. 

See more about some of our most popular sections below:

Booking, changing and cancelling tickets

Users of visitlondon.com can book and buy a broad range of tickets for London’s top attractions, sights, tours and theatre shows through our ticketing platform, tickets.london. Visit London works with leading affiliate partners to make these tickets available. When buying tickets through tickets.london, you are supporting London’s economy and helping to secure jobs. 

Changing or cancelling tickets

We know sometimes plans can change. If you need to change or cancel your order, you can do so quickly and easily. Simply follow the steps on our customer service page

Booking terms and conditions 

If you want to know how we use your data, take a look at the visitlondon.com privacy policies and terms and conditions. To learn more about the details of your purchase, including information about refunds and cancellations, visit the terms and conditions of our ticketing partner, seetickets.com.

Find out more with our booking FAQs.

Maps, brochures and tourist information

Find everything you need to plan your trip on visitlondon.com, the official London website for visitors. Here you can download free London maps and guides: transport maps of London and the guide for first-time visitors.

Please note we do not mail out printed maps and guides as all our London guides, editorial content and listings are available for free online. We can't provide tourist information for individual trips, but everything you need to plan your visit can be found on visitlondon.com. 

For more information while you're in London, download our free Visit London app or visit one of London's Tourist Information Centres.

Travel and transport in London

If you have questions about travelling in London, including Oyster cards, ticket prices, journey planning and the congestion charge, please visit the Transport for London website, call 0343 222 1234 or textphone 0800 112 3456.

Listings and advertising 

Our content team features a very limited number of high-profile events on visitlondon.com. If you have a big event you’d like to tell the team about, please send press releases and information to editorial@londonandpartners.com.  
 
Visit London offers a range of advertising options to help organisations connect with our audiences. Prices start from £10,000. For our media pack or to find out more, get in touch with our business development team at advertise@londonandpartners.com or learn more about how to advertise with us
 
Please note we are unable to answer general enquiries sent to these email addresses.

Signing up to and unsubscribing from our emails

Visit London sends registered users occasional emails designed to inspire visitors with new and exciting events within the city. We work with a small selection of partners to provide details of products and offers that are valuable and relevant. If you’re interested in receiving these then you can sign up here.
 
If you would like to unsubscribe from our email newsletters, you can do so by clicking the unsubscribe button at the bottom of any email you have received from Visit London and following the link.

Group travel and travel trade

With world leading facilities, event spaces and hotels, London is a popular destination for group and trade travel. If you’re looking for information about groups and travel trade, including booking for groups, stop by the official London Travel Trade website. To find a tour guide, visit sightseeing tours of London.

Jobs and freelancing 

London & Partners aims to attract and retain the best talent. If you are interested in working in London or working for London’s official business and visitor destination marketing agency, take a look at current openings on the London & Partners careers website

The content on visitlondon.com is created by the in-house content teams. Keep an eye on the London & Partners careers website for freelance, contract and permanent opportunities within the team.

Influencers and content creators

We work with London-based content creators and influencers from around the world. From dedicated campaigns to ad-hoc collaborations, visit the London & Partners media site for more information.

Please tag #visitlondon on social media for the chance to be featured on our channels. If you are a videographer or photographer and would like to get in touch about high-resolution images, please contact social@londonandpartners.com.

Students

Please feel free to use any of the information available on londonandpartners.com for your school or college projects.

For more information about studying in London, please see londonhigher.ac.uk.

Social media

Follow visitlondon.com on Twitter, Facebook and Instagram to share your trip with us.

Comments, problems and complaints

  • To provide feedback about London in general, please see london.gov.uk/contact-us.
  • To report lost property or give feedback about London travel and transport, please contact Transport for London.
  • To provide feedback about London hotels, attractions and businesses, please contact the business directly.
  • If you have a problem with your accommodation booking or tickets, please use the contact details on your booking confirmation email.

Please note we are unable to reply to individual tourist information requests by letter, phone or email.